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Terms & Conditions

The Match Grade Promise

If you are not completely satisfied with your Match Grade Medical product, please request a return authorization in the first 30 days for a full refund.

Match Grade Medical manufactures a premier line of precision surgical equipment in the USA using locally manufactured components.

Warranty

The Match Grade Medical Limited Warranty – warrants its standard line of positioners and reusable accessories for one year to be free of defects in materials and workmanship at the time of purchase. This limited warranty does not cover products that are misused, abused, altered, damaged, or custom manufactured.

Disposable items are warranted to be free of defects in materials and workmanship at the time of initial purchase only.

Return Policy

To return an item, please call our home office on +1 (920) 486-1955.

A Customer Service Representative will provide you with an RMA (Return Materials Authorization) number and further instructions. We strive to keep our customers satisfied by offering quality products, and professional service.

Our return policy is consistent in maintaining the best value and highest service level for all of our customers. If the merchandise you received is defective or not as you ordered, please contact our customer service staff for quick resolution.